Total Training Provision is working with Ignition Drivers to recruit a passionate and ambitious Customer Service Apprentice who will share their values and join their growing diverse team.
Ignition Drivers have a long-standing track record of supplying highly-skilled HGV drivers to an enviable client list. Their team has over 30 years of experience in the driving industry. With a nationwide network and a highly experienced team, their reputation attracts the highest caliber of drivers which they are very proud of.
Responsibilities and Duties:
- Handling inbound telephone calls as the first point of contact
- Data entry of worker start and finish times into our in house system
- Making telephone calls to workers to request compliance documents
- Making telephone calls/sending text messages to book candidates in for work
- Replying to emails to clients to confirm workers for shifts
- Completing reference requests in line with GDPR
- Following internal processes for worker registration documents
- Raising advertising requests appropriately by contacting the advertising team.
- Receiving and reviewing applications, managing interviews and creating a shortlist of candidates.
- Requesting references and checking the suitability of applicants before submitting their details to the client.
- Destroying data and records in line with data protection laws
Desired Skills:
- Communication skills
- Experience in working with Microsoft packages including Office, Word, PowerPoint, Excel and Outlook
- Interpersonal Skills
- Customer Service Experience
- Attention to detail
Personal Qualities:
- Professional Manner
- Confident
- Tenacity
- Organized
- Committed
Working Week:
- Monday to Friday 37.5pw
- Wage: £6.83ph
Holidays: 20 plus 8 bank holidays and your birthday off.
Training to be provided:
- Level 3 Customer Service Specialist Apprenticeship
- Level 1/2 Functional Skills in Maths and English (if required)
All Training will be carried out by Total Training Provision.
