Job overview
Are you a self-motivated, hardworking and enthusiastic individual looking to take their first step into an administration career in the NHS? If so, this apprenticeship post could be just what you are looking for.
The post will involve working at both the QMC and City Campus sites.
You will be a conscientious and enthusiastic team player with good organisational skills. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You will be able to understand and accurately convey verbal and written
information and be able to remain calm under pressure. You will present a professional attitude at all times. You will learn and develop skills using Microsoft Office and NHS systems.
This is an 18 month fixed term apprenticeship and you must be committed to work towards a Customer Service L2. As an employee we will be committed to ensuring that a structured plan is in place to support and enable you to complete your apprenticeship.
Main duties of the job
In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.
You will work alongside the team providing support in a range of duties including; covering reception tasks, answering telephone enquiries, sorting post, tracking patient material, updating patient records, general filing, electronic scanning of documents and updating records as well as
other general office duties. You will need good communications skills and will be supported to develop lots of new and current skills including; prioritisation, attention to detail, using your own initiative and the ability to work in a busy and fast paced environment.
Working for our organisation
Our organisation is driven by our strategic objectives and organisational values and we look for people who are strongly aligned with them.
Our Team is tight knit and work well together.
Annual Leave starts at 27 days a year plus bank holidays.
Detailed job description and main responsibilities
To provide administrative and clerical support for Cellular Pathology.
To ensure service requirements are met at all times.
Receive and deal promptly and efficiently with telephone and personal enquiries from hospital clinicians, GPs, PCT, other external bodies and persons calling at the department. Referring calls and enquiries to appropriate members of Cellular Pathology.
Provide print outs and chase up reports which are unreported/unauthorised.
Slide and card filing.
