• Flexible
  • Anywhere
  • Applications have closed.

Job summary

Apprenticeship Level 3

18-months fixed term

Are you searching for a rewarding career in administration where you can really make a difference?

Are you an organised and reliable person looking for an opportunity to kick start your career with real prospects of progression at a leading NHS Foundation Trust in the Black Country?

We are currently recruiting for the following :

Paediatric Physiotherapy, The Sunflower Centre, Stourbridge,DY8 4HZ

Main duties of the job

You may be expected at times to work at other sites across the Black Country as part of your development across operational and corporate services and may be required to work from home for part of your apprenticeship.

You will demonstrate good customer service skills working on reception; dealing with the public and patients face to face and over the telephone. Part of your working day may also include time in the health records library retrieving files, pulling health records for clinics, archiving and filing.

You may be required to prepare appointment letters from templates, undertake copy typing and input data into the IT systems / patient database.

You will need to demonstrate good keyboard skills and the ability to use Microsoft Office applications. You will be exposed to differing aspects of key roles within a welcoming team and will gain valuable insight into the diverse elements of a busy environment.

About us

Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.

Across the whole of the region we provide:

  • Adult and older adult mental health services
  • Specialist learning disability services
  • CAMHS

    • Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust.

    Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.

    We currently employ over 3,000 members of staff and just like the population we serve, we are made up of diverse cultures and backgrounds.

    Job description

    Job responsibilities

    Requirements and prospects

    Desired skills

  • Produce documentation to a high standard and be committed to working as part of the team.
  • Ability to take instruction and apply in practice.
  • Competent computer user Microsoft applications such as Word, Excel and Outlook
  • Competent to process basic clerical tasks accurately
  • Operate office equipment to photocopy, scan and e-mail with training
  • Able to talk to clients in a professional manner and provide excellent customer service.
  • Being accurate and consistent and able to meet deadlines

    • Personal qualities

  • Willingness to learn from others
  • Helpful disposition
  • Committed to the completion of the apprenticeship
  • Confident and positive attitude
  • Motivated by personal development
  • Being Reliable
  • Respectful towards other people at all times.
  • Respect for confidentiality
  • Flexible approach to work duties and working hours when required.
  • Having pride in what you do.

    • Desired qualifications

  • GCSE Maths and English A to C or equivalent qualifications
  • Plus 2 other GCSE qualifications (or equivalent) at grades A to C
  • Lower grades will be considered where previous experience and willingness to learncan be demonstrated through a strong application
  • Please give details of any business administration experience you have already had in your application

    • Training provided

  • To undertake an NVQ Level 3 Business Administration Apprenticeship Framework over 18 months on a fixed term placement.
  • Participate in personal development reviews and work to achieve personal objectives/competencies.
  • Attend all training and development activities.
  • 20% off-the-job training
  • On-the-job training provided in the workplace by your workplace mentor.
  • Attendance on Corporate Trust Induction and Mandatory Training is compulsory.
  • Customer Service techniques

    • Functional Skills (English, Maths & ICT) as required

    Person Specification

    Qualifications

    Essential

  • oGCSE Maths and English A to C or equivalent qualifications