Job summary

An exciting opportunity has arisen for a Business Administration Apprentice’s to join the Health Records Department at The Dudley Group NHS Foundation Trust.

Our Business Administration apprenticeship offers you the chance to earn a salary, gain valuable experience and new skills, whilst supported to achieve a professional qualification

The Dudley Group NHS Foundation Trust is looking for individuals who are:

  • Pro-active
  • Enthusiastic
  • Self-motivated
  • Caring and Respectful

    • Individuals will also be keen to learn and develop new skills and willing to be flexible to meet the changing demands of the service.

    Health Records Clerk’s role are to make sure that all case notes are available for patients events within the Trust including emergency and elective.

    Main duties of the job

    You will be trained in Medical Records main library environment. Once trained there will be training undertaken on reception being the first point of contact for patients when attending for appointments making sure all demographic details are correct on the PAS system.

    Those with a driving licence over the age of 21, will be added to the driving rota for delivery of urgent and elective case notes. A vehicle is supplied for this purpose.

    Apprenticeship Programme details:

  • Apprenticeship standard – Business Administration, Level 3.
  • Training provider will be Walsall College or Dudley College.
  • The programme will be on a fixed term contract for 18 months.
  • Salary will be paid at National Apprentice wage, £ per hour with a yearly salary of £ for the first 12 months. For the final 6 months, this will change to minimum wage for age.

    • Eligibility

    Candidates must have:

  • Maths and English – GCSE grade C or above, grade 4 to 9, or equivalent in Functional Skills at level 2.

    • Please Note: you will need to provide original certificates as proof of these qualifications.

    Candidates who hold the following qualifications are not eligible:

  • A degree / degree level qualification or higher in Business Administration or similar related subject
  • NVQ/QCF / Apprenticeship Standard Level 3 or higher in Business Administration

    • Candidates who have previously started or part completed a Business Administration Level 3 Apprenticeship, must declare this on their application.

    About us

    At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

    We are committed to becoming a diverse and an inclusive employer and where people feel sense of belonging. Seeking to expand diversity within our teams, we positively encourage applications from under-represented groups such as ethnically diverse, disabled and LGBTQ+ groups. We are also under-represented in-terms of gender within nursing roles and we would welcome applications from people from male and non-binary backgrounds.

    The Dudley Group NHS Foundation Trust recognises the values and transferable skills that the Armed Forces community bring and recognise their compatibility with NHS roles.

    We are committed to home life balance through flexible working and making reasonable adjustments where possible

    Job description

    Job responsibilities

    Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake

    Person Specification

    Qualifications

    Essential

  • Maths & English at GCSE grade C or above / 4 – 9, or the equivalent Functional Skills at Level 2

    • Desirable

  • NVQ level 2 in Business and Administration or equivalent

    • Knowledge and Training

    Essential

  • Knowledge of Microsoft Office products including, MS Word, MS Excel and MS Outlook
  • Awareness of confidentiality
  • Willing to undertake future training development

    • Desirable

  • Knowledge of hospital patient administration systems

    • Experience

    Essential

  • Accurate keyboard skills
  • Accuracy/Attention to detail

    • Desirable

  • Demonstrated work experience
  • Problem solving

    • Communication & Relationship Skills

    Essential

  • Good written communication skills
  • Good verbal communication skills
  • Good interpersonal skills
  • Demonstrates a responsible attitude to their work
  • Commitment to developing a professional approach to colleagues, patients, and visitors
  • Ability to work as part of a team and/or individually

    • Anaytical & Judgement Skills

    Essential

  • Willing to learn and develop
  • Interest in pursuing a formal apprenticeship in administration
  • Able to use own initiative

    • Planning & Organisational Skills

    Essential

  • Good organisation skills
  • Good timekeeping
  • Reliable

    • Physical Skills

    Essential

  • To be able to commute to meet the needs of the role

    • Desirable

  • Hold a UK driving licence

    • Equality, Diversity, Inclusion and Trust Values

    Essential

  • Able to provide safe, caring and effective services.
  • Values and behaviours that reflect the Trust Values of Care, Respect and Responsibility.
  • Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued.