Brief overview of the vacancy role

Do you have a passion for technology? Are you ready to take your hobby to the next level?
Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Support Apprentice.

Vacancy Description

This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

Job Role

We are looking to recruit an IT Helpdesk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As an Helpdesk Apprentice your main roles and responsibilities will include:

– Check client back ups daily

– Answer support calls and log as tickets

– Assign available engineers who may work with you on a ticket to grow experience

– Ensure your assigned tickets are meeting SLA’s

– Assist other engineers with their work

– Attend client sites when required*

– Update or close all tickets assigned to you at the end of each day

– Complete all apprenticeship coursework

– Attend training as required and develop relevant knowledge, techniques and skills

Qualifications & Training

The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions.

To be considered for this role, you must hold a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT.

Please note that you must not hold an existing qualification at a higher level in a similar subject a degree).

Desired personal Qualities

The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions.

Training to be provided

CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.

Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

Product

Information Communications Technician Apprenticeship L3

Expected duration

16

Paid hours per week

40