Introduction
We are looking for an Enrolment Advisor to manage the process of enrolling an apprentice onto their programme from start to finish and to ensure documentation from Employers
Important
Administration
The Job
We are looking for an Enrolment Advisor to manage the process of enrolling an apprentice onto their programme from start to finish and to ensure documentation from Employers and Apprentices is ESFA funding compliant and received in a timely fashion meeting internal KPI’s. The Apprenticeship Enrolment department is a fast-paced environment whose aim is to deliver first class customer service to our clients while delivering exceptional advice and guidance to apprentices and their in-work mentors if needed.
Key responsibilities
* Arrange for Apprentices and their In-Work mentors to attend online briefings
* Conduct Apprentice Enrolment and Mentor online briefings
* Produce digital enrolment forms for Apprentices and Employers to complete
* Check the Apprentices eligibility for funding
* Set deadlines for apprentices and mentors to complete paperwork and follow up if necessary
* Confirm Apprentice programme start dates with Employer and Apprentice
* Data processing on various CRM platforms
* Audit documentation in the evidence pack to ensure its compliant
* Ensure excellent customer service is given to our clients and apprentices
We are looking for candidates with the following:
* Previous experience in office based customer support/admin role
* Good IT skills and experience working with the Microsoft suite
* Excellent attention to detail
* Excellent verbal and written English communications skills
* Hard working and positive attitude
* Time management, organisation and planning skills
My client is offering the following:
The position is based 5 days a week in the training centre in Wyboston, between Bedford and Cambridge. There is a strong team atmosphere which you would become a part of.
