Brief overview of the vacancy role

Do you have a passion for technology? Are you ready to take your hobby to the next level?

Vacancy Description

“Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

About the Company

Our client is a growing IT Support Business, providing professional computer support to both home and business users throughout Herefordshire.

They have built up a large client base from customer recommendations and pride themselves on being the local point of contact for all aspects of IT. They are dedicated to providing professional and affordable solutions for both hardware and software applications.

You will join their friendly IT team, where you will be taking part in a fantastic opportunity to gain a level 3 qualification at the end of the apprenticeship.

Job Role

We are looking to recruit an IT Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As an Infrastructure Technician Apprentice your main roles and responsibilities will include:

– Raising tickets and processing jobs

– Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups

– 1st line support

– Logging calls

– Responding to active monitoring

– Repair and recover from hardware or software failures

Training Provided

Throughout the duration of the apprenticeship, you will receive training through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.

Desired personal Qualities

The company require a bright, enthusiastic and hard-working individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.

Training to be provided

CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.

Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

Product

Information Communications Technician Apprenticeship L3

Expected duration

16

Paid hours per

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