Brief overview of the vacancy role

Do you have a passion for technology and enjoy supporting others with IT? Do you love delivering great customer service?

Vacancy Description

Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an 1st Line IT Support Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

About the Company

Our client, based in Stoke Prior near Bromsgrove, has been delivering traditional package based and bespoke software solutions, network installations as well as IT support for the small to medium enterprise since 1992 in Birmingham, Bromsgrove, Worcester, Redditch, Droitwich, Kidderminster and throughout the Midlands.

Job Role

We are looking to recruit a 1st Line IT Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As an Apprentice your main roles and responsibilities will include:

– 1st Line support

– Setup of computer hardware to customers’ requirements

– Server management

– Remote installation of computer and network hardware and software

– Setting up of broadband equipment and broadband fault diagnosis

Throughout the duration of the apprenticeship, you will receive training through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.

Desired personal Qualities

The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions.

Training to be provided

CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.

Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

Product

Information Communications Technician Apprenticeship L3

Expected duration

16

Paid hours per

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