Total Training Provision is working with Ignition Drivers to recruit a passionate and ambitious Customer Service Apprentice who will share their values and join their growing diverse team.  
Ignition Drivers have a long-standing track record of supplying highly-skilled HGV drivers to an enviable client list. Their team has over 30 years of experience in the driving industry. With a nationwide network and a highly experienced team, their reputation attracts the highest caliber of drivers which they are very proud of.
Responsibilities and Duties:
  • Handling inbound telephone calls as the first point of contact 
  • Data entry of worker start and finish times into our in house system 
  • Making telephone calls to workers to request compliance documents 
  • Making telephone calls/sending text messages to book candidates in for work 
  • Replying to emails to clients to confirm workers for shifts 
  • Completing reference requests in line with GDPR 
  • Following internal processes for worker registration documents 
  • Raising advertising requests appropriately by contacting the advertising team. 
  • Receiving and reviewing applications, managing interviews and creating a shortlist of candidates. 
  • Requesting references and checking the suitability of applicants before submitting their details to the client. 
  • Destroying data and records in line with data protection laws  
Desired Skills:
  • Communication skills
  • Experience in working with Microsoft packages including Office, Word, PowerPoint, Excel and Outlook
  • Interpersonal Skills
  • Customer Service Experience
  • Attention to detail
Personal Qualities:
  • Professional Manner
  • Confident
  • Tenacity
  • Organized
  • Committed 
 Working Week:
  • Monday to Friday 37.5pw
  • Wage:  £6.83ph
 Holidays: 20 plus 8 bank holidays and your birthday off. 

 Training to be provided:
  • Level 3 Customer Service Specialist Apprenticeship
  • Level 1/2 Functional Skills in Maths and English (if required)
 All Training will be carried out by Total Training Provision.

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