Brief overview of the vacancy role

We are looking to recruit an IT Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn, to be involved in providing first line and telephony support to a varied client base.

Vacancy Description

Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Support Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

As an IT Support Apprentice your main roles and responsibilities will include:

– Providing first line support for Wireless & Telephony systems

– Answering the phone and providing excellent customer service and care in a professional and effective manner

– Providing remote support, advice and guidance to the customer

– Carrying out fault diagnosis and diagnosis of security issues

– Working with hardware

– Software installation

– Providing Office 365 support

– Assisting with PC builds, reconfiguration and re-builds including:

o Account set-up

o Identifying and fixing issues

– Application support in bespoke software

– Providing support to businesses of all sizes with regards to:

o Telephone systems

o VOIP systems

o Internet/ Broadband/ WIFI Connectivity issues

o Network faults

About the Company

Our client was established in 2002 and provides wireless expertise across educational, industrial, enterprise, hospitality and agricultural markets. They are a systems integrator that leverage wireless technology to provide real time control systems for demanding applications and standalone solutions from indoor Wi-Fi to outdoor symmetrical multi-Gigabit point-to-point links. They work flexibly with their customers to fulfil requirements, from running a cable to the specification, design, implementation and support of bespoke control systems.

Desired personal Qualities

The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions.

Future Prospects

Ongoing training and support

Training to be provided

The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.

Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.


Information Communications Technician Apprenticeship L3

Expected duration


Paid hours per

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