Brief overview of the vacancy role
Summary: To deal with communications via live chat and email. To work as part of a busy team, maintaining service level agreements by responding to queries within timelines
Vacancy Description
At DX you will be working towards a Customer Service Practitioner Level 2 Apprenticeship standard over the course of 15 months.
– Represent DX in a professional manner at all times
– Observe DX procedures and policies at all times
– Accept all live chat and e-mails, logging all information as a concern, dealing with each enquiry to completion
– To manage customer issues in order to prevent them from becoming complaints or to seek assistance from Line Manager when required
– To provide support to colleagues and to ensure that effective communication is maintained within the team
– To up-date the system correctly and ensure the information is captured and recorded efficiently
Desired personal Qualities
– Communicates effectively and openly at all levels and via all channels. Excellent listening and reasoning skills
– Shows great attention to deal with an ability to understand root cause of complex problems
– Adept at conflict management and resolution
– Excellent organisation and attention to detail
– Passionate about delivery Great service to our Customers every time
Future Prospects
Ongoing Training and Learning
Training to be provided
Alongside this job role, you also will be studying towards your:
Customer Service Practitioner L2
Functional Skills in English and Maths
Product
Customer Service Practitioner Apprenticeship L2
Expected duration
15
Paid hours per week
40
