Brief overview of the vacancy role

Do you have a passion for technology? Are you ready to take your hobby to the next level?

Vacancy Description

Daily Tasks include:

– Help with repair, upgrade and servicing of Windows and Apple computers

– Assist with network installations and configuration

– Provide 1st Line support

– Work on the phone

– F2F

– Provide remote support

– Fault diagnosis and diagnosis of security


– Working with hardware

– Software installation

Desired personal Qualities

The company require a bright, enthusiastic and hard-working individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.

Training to be provided

The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.

Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.


Information Communications Technician Apprenticeship L3

Expected duration


Paid hours per

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