Brief overview of the vacancy role

Do you have a passion for technology and enjoy supporting others with IT? Do you love delivering great customer service?

Vacancy Description

To manage and assist with the monitoring, updating and managing all support calls for the day to day operation of the various network services provided across at least one of our schools, including: Access Controls, CCTV network, Cashless Catering, MIS systems, Cloud solutions, education software and other IT systems connected to our networks.

To provide 1ST / 2nd line technical support for servers and clients, and escalate as necessary or liaise with 3rd party support providers.

To manage and be responsible for one or more sites call logging systems to a good standard, working towards meeting agreed Service Level Agreements and PKIs on a daily basis.

To ensure tickets are processed within our standards and managed appropriately through to completion and within the agreed SLA.

To use own initiative, knowledge and experience to solve problems and deliver solutions for end users.

To provide clear and effective communication between customers and IT team.

To manage the maintenance and repair all workstations, printers, projectors and other devices connected to the network either through onsite repairs or working together with 3rd party companies.

Help with software updates and patches to ensure IT Infrastructure is secure and up to

date, some of these will take place after core hours or weekends.

To inspect all devices connected to our networks as scheduled on the maintenance

strategy and repair or fix if needed.

To undertake network management tasks as directed by the Line Manager.

To provide documentation, advice, training and support to users on hardware and

software related issues, and the use of the network IT services.

To provide in-class support for teachers and students using ICT rooms as agreed with the Line Manager.

To assist with the management of the agreed backup strategy with up to date backups, maintain inventories and licenses for all Network IT services.

To ensure the security and confidentiality of all information held on the IT network and maintained in line with the UK law, data protection and Trust policies.

To assist with advanced tasks, deployments and troubleshooting to develop and improve the Network IT Services.

To source, order and purchase high value computer and information technology hardware and software, in accordance with the Trust’s financial procedures and ensure that adequate supplies are maintained.

To develop own level of advanced technical knowledge, ensuring a high level of service delivery to end users, with the ability to train and support the team with new IT developments.

To work outside of normal working hours at short notice to resolve issues affecting systems availability or to complete project work.

To support any other duties as appropriate to the role.

Technicians are expected to support all schools within the cluster, some carrousel will be necessary from time to time to cover all schools for risk management proposes and best practice.

Technicians might be asked to own a Trust or Cluster wide process to manage from time to time

To support any other duties as appropriate to the role

Desired personal Qualities

The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions.

Training to be provided

Functional Skills

Product

Information Communications Technician Apprenticeship L3

Expected duration

18

Paid hours per week

40