Brief overview of the vacancy role

Do you have a passion for technology? Are you ready to take your hobby to the next level?

Vacancy Description

Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

About The Company

Our client are an award winning company based in Stoke on Trent. They have received local recognition as well as national recognition for their business activities, being on the cutting edge of software development and for a set of motivated individuals that work together to provide exceptional customer service for their clients.

They are a family run business providing services in telecommunications, IT and software with a vision: To offer bespoke, smart and efficient technology solutions for businesses and organisations.

You will join their friendly IT team, where you will be taking part in a fantastic opportunity to gain a level 3 qualification at the end of the apprenticeship.

Job Role

We are looking to recruit an IT Apprentice who is hardworking, organised individuals with flexibility and a willingness to learn.

Your main role/responsibilities will include:

– Providing 1st line support to SME businesses

– Answering the phone and providing excellent customer service and care in a professional and effective manner

– Providing remote support, advice and guidance to the customer

– Fault diagnosis and diagnosis of security issues

– Working with hardware

– Software installation

– Providing Office 365 Support

– PC builds, reconfiguration and re-builds including:

o Account set-up

o Identifying and fixing issues

– Application support in bespoke software

Throughout the duration of the apprenticeship, you will receive training through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.

Desired personal Qualities

The company require bright, enthusiastic and hard-working individuals with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.

Future Prospects

Ongoing training and support

Training to be provided

CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.

Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

Product

Information Communications Technician Apprenticeship L3

Expected duration

16

Paid hours per