The Role

As a Business Administrator apprentice you will learn to:

  • Ensure that all Depot administration is processed and completed accurately, efficiently and in the timescale required to support the team.
  • Deal with both telephone and face to face enquiries from customers in a courteous, professional, and knowledgeable way.
  • Liaise with the Credit Control department in response to customer account queries and applications.
  • Other duties will include invoicing customers, stock reconciliation, filing, mailing promotional material, reconciling petty cash, data entry and reporting.
  • Provide potential and existing customers with the highest level of customer service.

    • The Person

  • Strong communication skills
  • Ability to meet task deadlines
  • Planning and organising skills
  • Ability to multi-task and prioritise own workload
  • A desire for continuous personal and professional development

    • The Apprenticeship

  • Customer Service Practitioner Level 2 – Intermediate Apprenticeship
  • Training provided by in house Learning & Development Team
  • Support from external training provider
  • 15 Month programme including minimum 12 month learning period plus end point assessment
  • GCSE Maths and English desired but not essential, as these will be covered during the apprenticeship

    • In return for your hard work and commitment you will be rewarded with some great benefits, which include:

  • £15,000 salary
  • Paid holiday entitlement
  • Generous Pension Scheme
  • Team incentives and outings
  • Staff discount on Howdens products