Brief overview of the vacancy role
To provide effective general administration across the LLIF Prison Leavers Project. The postholder will offer organisational, administrative, and clerical services to the team, designed to contribute towards its aims and objectives.
Vacancy Description
At Change Grow Live, you will be working towards a Customer Service Level 2 Qualification over the course of 15 months.
Key activities include:
– Assist in building management and to participate in building risk assessments as and when required in line with Health and Safety requirements and fire regulations.
– Coordinate intervention schedule.
– Distribute incoming/outgoing post and faxes.
– Maintain adequate stationary stocks within the office.
– Maintain petty cash systems.
– Manage an effective filing system to ensure that all documents are kept in an orderly manner.
– Assist in the servicing and maintenance of IT and telecommunication systems and all other office equipment fax machine, photocopier).
– Work closely with the Administration, Clinical and Management Team to ensure that the administration, IT, and telecommunication systems operate in an effective and efficient manner.
– Develop and nurture sound relationships with both Change Grow Live Business Support and external office and equipment suppliers.
– Support the Clinical, Management and Administration Team with any additional tasks required by the post.
– To ensure effective processing of correspondence/data entry as required.
– To collate, monitor and report data/information and statistics as required.
– To maintain and assist with the setting up of a prescription filing system within the project.
– To co-ordinate operational requirements of the project base as required, room bookings etc.
– To be the Point of Contact for referrals from HMP Altcourse and enquiries and to ensure that all are dealt with promptly and courteously.
– Providing advice and information to service users and their family, carers, other agencies, and health care professionals.
– Co-ordinate team meetings liaising with the local manager. Prepare and take minutes where appropriate, disseminate minutes and actions.
– Ensure data is up to date and error free. Weekly checking for errors and correct, as necessary.
– Prepare statistical data and performance reports as required for internal purposes, and to meet the reporting requirements of stakeholders and commissioners including NDTMS monthly upload.
– Provide administrative back up in support of service operations.
Desired personal Qualities
– Confident and effective communication skills, both verbally and in writing.
– A professional, empathetic, and non-judgmental attitude towards service users.
– The ability to respond flexibly to the demands of the post.
– The ability to work as a member of a team.
Future Prospects
Ongoing support and development.
Training to be provided
Customer Service Level 2
Functional Skills in maths and English
Product
Customer Service Practitioner Apprenticeship L2
Expected duration
15
Paid hours per
