Job summary

Would you like to be paid while you develop your administration skills and gain a qualification whilst working in an NHS setting? If so, this might be just what you are looking for.

We are delighted to offer an Apprentice Receptionist role in our Outpatients Department . Our Outpatients Department provides clinical care to more than 17,000 patients a month in the form of consultations, assessments, tests and treatments and we see over 700,000 patients a year.

As an Apprentice Receptionist Administrator , you will be the first face visitors to the department will see, providing a friendly welcome on arrival whilst checking in and updating patient details.

This is an excellent starting opportunity within an administration role for a self-motivated and enthusiastic individual who would like pursue a career within the NHS. The ideal candidate will have strong organisational skills and have a desire to deliver excellent customer service within their role.

Main duties of the job

You will work as part of a supportive administrative team providing, high quality and co-ordinated admin support, with duties including booking appointments on the Trust systems (EPIC), maintaining medical records, communicating with internal and external colleagues and patients via email, telephone and face to face and supporting the team in completing general administration tasks.

No NHS or admin and clerical experience is necessary, although excellent customer care skills and the ability to thrive in a busy environment are should also have excellent time management, organisational and communication skills and a flexible approach to work.

A range of training and educational opportunities are available for all staff, designed to support personal development and career progression. The Trust has launched a brand new administrative academy induction programme designed specifically to support and orientate new staff with the essential information and skills needed for a smooth transition in joining the CUH family

About us

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together – Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Job description

Job responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

The contract length is for 18 months and the apprenticeship salary on commencement is £14,400 ; after 12 months in post this will increase to the National Minimum Wage (depending upon your age). The Trust is proud of its values of Together Safe, Kind and Excellent and looks to provide its staff with support, training and progression opportunities; towards the end of your apprenticeship contract you will be supported by the Apprenticeship Team to apply for permanent employment. We have a high percentage of previous apprentices who have successfully gained further employment within the Trust with opportunities to gain higher qualifications.

Come and join us and be supported to earn as you learn whilst undertaking a nationally recognised qualification. You will study an Intermediate Customer Service/Business Admin Apprenticeship . It is ideal if this type of role is new to you, where you can learn and build new skills. You will need to have minimum GCSE Grade 3/D or Functional Skills Level 1 or above in Maths and English. You will be enthusiastic, have a positive work ethic, be keen to learn and able to work in a team. You will receive support to gain a wide range of experience and skills, supervision and mentoring.

There is no upper age limit on joining us as an apprentice.

This vacancy will close at midnight on 12th August 2024

Interviews are due to be held on 28th August 2024

We also have apprenticeships in nursing which are subject to different terms. For more information on the Nursing Apprenticeship scheme please check our website

NB: Due to UK apprenticeship funding regulations applicants must have a right to work in the UK, or for EU citizens hold pre-settled or settled status and have been a UK or EU resident for the last three years or have indefinite leave to remain with documents that are not due to expire during the duration of the apprenticeship contract. Applicants must also not already have a qualification at a higher level within the same subject matter.

Person Specification

Qualifications

Essential

  • English & Maths GCSE at Grade 3/D or above or an equivalent level of Literacy and Numeracy skills (If you do not have any qualifications for literacy or numeracy a test can be taken, so this should not put you off applying)
  • Must have been EU resident for at least 3 years.

    • Desirable

  • ICT qualification.

    • Experience

    Essential

  • Experience of prioritising own work.
  • Experience of organisation of work (This can be attained at school, college, through work).

    • Desirable

  • Basic admin experience.
  • Experience of customer service dealing with the public.
  • Experience of working (including any work experience, voluntary, weekend, part time work or school associated activities).

    • Knowledge

    Essential

  • Understanding of confidentiality.
  • Ability and desire to develop from the training and coaching provided.
  • Ability and interest in working in a patient and customer care focused environment.
  • Ability to work in a flexible manner.

    • Desirable

  • Basic knowledge of the Trust.
  • Ability to be flexible and adaptable to demands of the job.
  • Experience of IT software programs.

    • Knowledge

    Essential

  • Ability to work as part of a team and build working relationships.
  • Good communication skills including telephone, email and face to face.
  • Ability to follow processes and procedures.
  • Ability to manage time working to schedules and timescales.
  • Basic IT skills- ability to use Microsoft Office and Outlook.
  • Good organisational skills.
  • Willing to take on/learn new skills.
  • Ability to show attention to detail.
  • Ability to work under pressure.

    • Additional Requirements

    Essential

  • The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.