Job summary
We are looking for an enthusiastic, motivated and proactive candidate to join our highly effective and friendly team.
The role is to support the practice and management team utilise the digital and IT available to us to maximize efficiency.
The successful applicant will work with various software systems. These include tpp systmone, Redcentric telephones, excel, capri healthcare, and others.
An understanding of IT hardware would also be an advantage as would excellent communication skills.
If you would like to take on the role as an apprentice and gain a IT qualification we would be delighted to support you.
Main duties of the job
The post-holder will lead the Practice in developing the use of information technology to enable it to , maximize income and to improve patients care.
To ensure the efficient running of the practice computer and telephone system, carrying out searches, audits and recalls as required by the management.
Identify areas for development and enhancement of the clinical and other systems to ensure both ease of use and optimum data quality.
To become the practice expert in all aspects of the clinical system and be able to train other users, both clinical and non-clinical, in the best use of the system.
About us
For information about the practice – https://cgmp.digipractice.org/about-us
Practice with list size of circa 16,000
Systmone practice
Practice team includes GP’s, Practice Nurses, HCAs, Paramedic, Pharmacists and Physiotherapists.
Date posted
01 December 2022
Pay scheme
Other
Salary
£20,475 to £26,500 a year
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
A3597-22-3344
Job locations
1 Bristol Road South
Birmingham
B31 2GH
Job description
Job responsibilities
Job Description
Capitation Figures
Targets
Inadequate smear tests
Medicines Formulary
Audit/data/disease groups
Recalls
Workload analysis
Appointment analysis
Birth/death analysis
Registration Links
Managing Databases
Ensure the effective running of the practices IT network/telephone and email systems, including the management of user profiles.
Set up and maintain new users according to practice protocol, ensuring they have access to required applications.
Set up of clinical templates and they are up to date and ensure accurate report output.
Daily administration of system backups and electronic links to the pathology laboratory.
Checking of backups and verification of backup tapes.
Load upgrades ensuring they run in accordance to instructions and that all users are aware of any resulting changes or updates.
Audit
Run contract searches and reports.
Support Practice Manager in defined audits particularly pertaining to CQC visits.
Ensure data is consistently entered and run searches to find anomalies.
Auditing data collection standards in the practice.
Computer/Printer Hardware/Software/Telephony Systems
Assist in the installation and configuration of hardware and software on any of the above.
Training Support
Provide training support to GPs, practice nurses, admin staff and any PCN attached staff.
Ensure new staff know how to log on to the desktop, can use any applications they require and that they understand the practices protocol on data security.
Troubleshooting
Investigate and resolve problems in the day-to-day use of computers, printers, telephones and other IT related equipment. Where appropriate, report IT faults to appropriate suppliers helpdesk and track progress.
Contacting helpdesks of clinical systems and other system suppliers if cannot be managed in-house.
Clinical Database
Data Protection
Ensure security of data in accordance with the Data Protection Act.
Other Duties
To be the first point of contact with the helpdesks of the clinical and other system suppliers.
Any other duties commensurate with skills and responsibilities.
Job description
Job responsibilities
Job Description
Capitation Figures
Targets
Inadequate smear tests
Medicines Formulary
Audit/data/disease groups
Recalls
Workload analysis
Appointment analysis
Birth/death analysis
Registration Links
Managing Databases
Ensure the effective running of the practices IT network/telephone and email systems, including the management of user profiles.
Set up and maintain new users according to practice protocol, ensuring they have access to required applications.
Set up of clinical templates and they are up to date and ensure accurate report output.
Daily administration of system backups and electronic links to the pathology laboratory.
Checking of backups and verification of backup tapes.
Load upgrades ensuring they run in accordance to instructions and that all users are aware of any resulting changes or updates.
Audit
Run contract searches and reports.
Support Practice Manager in defined audits particularly pertaining to CQC visits.
Ensure data is consistently entered and run searches to find anomalies.
Auditing data collection standards in the practice.
Computer/Printer Hardware/Software/Telephony Systems
Assist in the installation and configuration of hardware and software on any of the above.
Training Support
Provide training support to GPs, practice nurses, admin staff and any PCN attached staff.
Ensure new staff know how to log on to the desktop, can use any applications they require and that they understand the practices protocol on data security.
Troubleshooting
Investigate and resolve problems in the day-to-day use of computers, printers, telephones and other IT related equipment. Where appropriate, report IT faults to appropriate suppliers helpdesk and track progress.
Contacting helpdesks of clinical systems and other system suppliers if cannot be managed in-house.
Clinical Database
Data Protection
Ensure security of data in accordance with the Data Protection Act.
Other Duties
To be the first point of contact with the helpdesks of the clinical and other system suppliers.
Any other duties commensurate with skills and responsibilities.
Person Specification
Qualifications
Essential
GCSE English and Maths
Desirable
IT qualification
Person Specification
Qualifications
Essential
GCSE English and Maths
Desirable
IT qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
