Apprentice Customer Service Co-ordinator Job Vacancy in Ormskirk, England, UK

Job summary

As a Care Co-ordinator youll join a team who are focused ondelivering impeccable customer service to our staff and service users to reallymake our service users and staff feel the difference.

HCRG Care Group provides community services across the WestLancashire area, with the Single Point of Access Team being an integral part ofthis service. As a Care Co-ordinator, you will provide excellent customerservice to patients, GPs, etc who access this community hub.

Alongside this role, you will complete a Level 2 or 3(depending on experience) Customer Service Apprenticeship, provider by ourOfsted rated ‘Outstanding internal training provider, The Learning Enterprise.More information surrounding this apprenticeship can be found here CustomerService Practitioner Level 2 – TLE (thelearningenterprise.co.uk) CustomerService Specialist Level 3 – TLE (thelearningenterprise.co.uk)

Main duties of the job

To provide an excellent customer experience for patients and professionals contacting the Single Point of Access (SPA) Team by telephone and email as the first point of contact to HCRG Care Group Community services in West Lancashire. Ensuring effective filtering and directing telephone calls for services across Community services in West Lancashire and where required with partner organisations.

Supporting clinical teams by booking and scheduling routine clinic activity based on rules and protocols and signposting other activity to the relevant services within required timescales.

The CCH is operational 8am 8pm, 7 days a week

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year – guided by our simple values: we care, we think, we do.

Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2