Job summary
As a Business Administration Apprentice you will be employed by our Organisational Development Team for a fixed term period of 15 months, during which you will be supported to achieve the Level 2 Customer Service Apprenticeship.
During the first 2 months in post, you will complete a comprehensive induction to the Trust and administrative role, including general administrative duties and training across various ICT systems that will assist you in providing administrative support across a range of different teams throughout the hospital. You will also be required to attend regular monthly training sessions with your allocated training provider delivered at the hospital site within which you are working.
Main duties of the job
To undertake and complete the Customer Service Apprenticeship within the required timescale.
To undertake all training required for the post within the timescales required, ensuring progress of own learning against set progress targets.
Working as part of the Organisational Development Team supporting the education and learning team. Providing flexible administrative and clerical cover as required to meet the needs of the service.
To provide general administrative support within the department. To include:
- Word-processing including copy typing.
- Accurately inputting confidential data using a variety of Trust IT systems in a timely way.
- Prepare and scan information onto the Trust IT systems
- Photocopy and distribute documents as required
- Shred and destroy confidential documentation in line with Trust policy
- Taking telephone messages, dealing with them in a timely and efficient way and refer as appropriate
- Assisting with the amending and sending out documents (e.g. letters)
Maintain and update any filing systems and databases associated with the department.
About us
This is an exciting time to be an Organisational Development professional at United Lincolnshire Hospitals NHS Trust (ULHT). The Organisational Development team have an integral part to play in the support of the trust’s Integrated Improvement Plan.
We are currently looking for a business administration apprentice to join our team. This postholder will be working as part of the Organisational Development Team supporting the organisational development and education teams.
The post holder will need to have great interpersonal skills with the ability to communicate sensitive or contentious information in a confidential, organised and appropriate manner to a variety of audiences.
We are looking for you if you are self-motivated and passionate with an ability to adapt to the needs of the service.
As an organisation providing acute services from hospitals in Lincoln, Boston, Grantham and Louth, flexibility to work across the organisation is essential.
If this sounds like you, we have an opportunity you will not want to miss. Our OD team are proud to have been awarded the Chief Executive’s 2019 “team award”. To become part of our OD Team and join us in our exciting future, apply today.
Job description
Job responsibilities
Working as part of the Organisational Development Team supporting the education and learning team. Providing flexible administrative and clerical cover as required to meet the needs of the service.
To provide general administrative support within the department. To include:
- Word-processing including copy typing.
- Accurately inputting confidential data using a variety of Trust IT systems in a timely way.
- Prepare and scan information onto the Trust IT systems
- Photocopy and distribute documents as required
- Shred and destroy confidential documentation in line with Trust policy
- Taking telephone messages, dealing with them in a timely and efficient way and refer as appropriate
- Assisting with the amending and sending out documents (e.g. letters)
Maintain and update any filing systems and databases associated with the department.
Job description
Job responsibilities
Working as part of the Organisational Development Team supporting the education and learning team. Providing flexible administrative and clerical cover as required to meet the needs of the service.
To provide general administrative support within the department. To include:
- Word-processing including copy typing.
- Accurately inputting confidential data using a variety of Trust IT systems in a timely way.
- Prepare and scan information onto the Trust IT systems
- Photocopy and distribute documents as required
- Shred and destroy confidential documentation in line with Trust policy
- Taking telephone messages, dealing with them in a timely and efficient way and refer as appropriate
- Assisting with the amending and sending out documents (e.g. letters)
Maintain and update any filing systems and databases associated with the department.
Person Specification
Qualifications
Essential
- English Level 2 (GCSE Grade A*-C / GCSE Grade 4-9, or full Functional Skills Level 2)
- Maths Level 2 (GCSE Grade A*-C / GCSE Grade 4-9, or full Functional Skills Level 2)
- As this position is for a Level 2 Customer Service apprenticeship, candidates cannot possess a Customer Service qualification at Level 2 or above.
Desirable
Knowledge, skills, aptitudes
Essential
- Good written and verbal communication skills
- Effective team player able to communicate with people at all levels within the trust
- Ability to maintain confidentiality at all times
- Ability to prioritise tasks, work to deadlines and manage own time effectively, including own study time whilst working towards Apprenticeship
- Ability to work with accuracy and attention to detail
Previous Experience
Essential
- Good keyboard skills and working knowledge of Microsoft Office (Excel, Word, Outlook.).
- Evidence of working within a team
Specific requirements
Essential
- Must be committed to completing the Customer Service Apprenticeship within the 15 month timescale
Person Specification
Qualifications
Essential
- English Level 2 (GCSE Grade A*-C / GCSE Grade 4-9, or full Functional Skills Level 2)
- Maths Level 2 (GCSE Grade A*-C / GCSE Grade 4-9, or full Functional Skills Level 2)
- As this position is for a Level 2 Customer Service apprenticeship, candidates cannot possess a Customer Service qualification at Level 2 or above.
Desirable
Knowledge, skills, aptitudes
Essential
- Good written and verbal communication skills
- Effective team player able to communicate with people at all levels within the trust
- Ability to maintain confidentiality at all times
- Ability to prioritise tasks, work to deadlines and manage own time effectively, including own study time whilst working towards Apprenticeship
- Ability to work with accuracy and attention to detail
Previous Experience
Essential
- Good keyboard skills and working knowledge of Microsoft Office (Excel, Word, Outlook.).
- Evidence of working within a team
Specific requirements
Essential
- Must be committed to completing the Customer Service Apprenticeship within the 15 month timescale
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
