Apprentice Patient Pathway Administrator (30 Hours per week) Job Vacancy in Romford, England, UK

Job summary

An exciting opportunity has arisen for an Apprentice Patient Pathway Administrator to join the Diabetes and Endocrine team at BHRUT working at both our Queen’s and King George Hospital sites. You will act as the first point of contact in communication with patient queries over the telephone and provide full administrative service which may include audio typing. The post holder should have excellent communication, IT skills and be organised and able to prioritise their workload.

You will be fully supported and encouraged to increase your knowledge and experiences in the Endocrine and Diabetes department.

As this is an apprenticeship post alongside learning the job role you will be completing the Level 3 Business Administrator apprenticeship which also includes medical terminology. If you already hold this qualification at Level 3 or above, then unfortunately you are not eligible to apply for this role.

To be eligible to apply for this post you must meet the following criteria:

Be over 16 years old

Have the right to work in the UK without any restrictions

Have been lawfully living in the United Kingdom or any other member state of the EEA for the last three years?

This post is offered initially as a fixed term contract. This post will become permanent on successful completion of the apprenticeship.

Main duties of the job

The role of the Apprentice Patient Pathway Administrator (PPA) is to provide a high quality professional administrative and clerical support to the Patient Pathway Co-ordinator (PPC) team within their clerical group. The co-ordination of the patient journey is a critical factor in ensuring the timely and effective delivery of care.

About us

Under the leadership of our Chair, Jacqui Smith and Matthew Trainer, our Chief Executive we provide care for the residents of three diverse London boroughs. More than half of our 7,500 strong workforce are from black, Asian and minority ethnic groups and most live in Barking and Dagenham, Havering and Redbridge. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.

Our services include all the major specialties of large acute hospitals, operating from two main sites – King George Hospital in Goodmayes and Queen’s Hospital in Romford. We also provide outpatient services at Brentwood Community Hospital, Barking Hospital, Loxford Polyclinic and Harold Wood Polyclinic.

As we recover from Covid-19, we’re proud to be leading the way in reducing the time our patients wait to get the treatment they need. The pandemic provided the drive for our teams to innovate and change.

We know we have more work to do to improve waiting times for urgent and emergency care, and this will be one of the many benefits of our closer collaboration with Barts Health. Working with them and with all our partners across north east London, we will find a sustainable solution to enhance patient care.

We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We’re also pleased to be part of the NEL Cancer Alliance.