Company:  Virocom LTD

Vacancy Location:  London Head Office:

9 Hestia House,

City Walk,

London, SE1 3ES

Salary Agreed:   £16k-£18K

Contract Type:  Fixed Term

Working Hours:  37.5

Office/Remote:  Office Based

Company Summary:

Virocom is your trusted technology partner – designing, provisioning and supporting the technology that underpins your operations. With our unique technology intelligence platform with inbuilt unified endpoint management, we deliver on our promises to customers by providing them a world-class service.

Job Description:

ROLE AND RESPONSIBILITIES

– Day to Day troubleshooting and support of customer faults and equipment.

– Day to Day network fault investigations in local and wide area environments, using information from multiple sources

– The configuration of routing and switching equipment

– Compliance with company information security policies and procedures, reporting incidents and ensuring necessary security procedures or activities are completed

– Provide OOH On-Call Support for customer networks when needed.

– Dealing with customer queries within SLA and OLA for internal departments

– Coordinate shared workload with colleagues on the Engineering Team

– Contribute to Engineering Knowledge Base via the provided logging mechanisms

– Liaise in an effective manner with vendors, suppliers and customers on behalf of Virocom

Desirable Skills:

  • Knowledge of networking fundamentals incl. the OSI model 
  • Knowledge of TCP/IP 
  • Some experience with Juniper and Cisco routers, switches, and firewalls 
  • Proven ability to operate in pressurised situations and successfully handle multiple priorities. 
  • An excellent customer service focus 
  • Demonstrable technical aptitude and willingness to pick up and develop new skills. 
  • An interest in Networking technologies and hardware 
  • Strong team player with the ability to work individually when required. 
  • Ability to function in a flexible working pattern when required. 
  • Punctuality 
  • Plain common sense 
  • Training:  Full comprehensive training where will be provided

    Career Progression:  The role offers long term security and the opportunity to progress into a permanent position

    Top Reasons to Work Here: 

  • Career progression
  • Fast paced atmosphere to work in
  • Company benefits