Starting salary £12,000pa increasing up to £21,000pa throughout the course.

Here at FDS we have an exciting opportunity for a Desktop Support Engineer Apprentice to join our experienced & welcoming team of engineers based on our client’s site in Aldermaston.

As an Apprentice with FDS you will be enrolled on to a 24-month Infrastructure level three Apprenticeship programme with the option of moving to higher level qualifications and a genuine opportunity of securing a permanent role on successful completion of the programme.

Successful candidates must be willing to undergo security clearance prior to being accepted for the role. For this reason we are only able to progress with applications from British nationals.

This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.

Entry requirements:
GCSE or equivalent in Maths and English at grade 4/C or above
Applicants must be aged between 16 – 21
No previous BTEC of equivalent qualifications

Responsibilities and Essential Skills:
Ability to work well in a team
Demonstrate the ability to methodically work through issues
Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills
Comply with Company Procedures
Comply with Company Health & Safety Regulations
Always seen to be helpful when dealing with clients and within the team, and display professionalism and patience when offering advice and support
Be comfortable completing a certain amount of administration that includes updates in Service Now (Ticketing System)
There may be an occasional requirement to backfill/assist on other local sites
Support all levels of staff including VIPs on the account
Working knowledge of Microsoft Windows 10, Windows 11 and Microsoft Office 365
Punctual, reliable and conscientious
Confidentiality and trustworthy
Helpful and display professionalism
Demonstrate enthusiasm for your role and further development
Computer literate
Quick learner able to work on your own as well as part of a team

Benefits of completing the course:
Clear and defined career path
Mentoring and support from experienced people within the business
Opportunity to secure a permanent company position after successful completion of the two-year program
Year one will mainly consist of an intense training program which is structured. Over the rest of the period the training will be flexible
Access to a large library of courses and accreditations to help further your skills and development
Broad range of benefits available including Pension Scheme, Life insurance and health insurance

Sound good? Apply now for consideration!

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