GP Receptionist – Apprenticeship Job Vacancy in South Tyneside, England, UK

Job summary

Are you looking for an exciting new role? We have a vacancy supporting patients and clinical team at Heath Street Health Centre. This role will be busy and complex, and the ability to prioritise and respond to unpredictable situations whilst upholding patient confidentiality at all times is key in dealing with patients at reception and over the telephone, processing prescriptions and e-mail, booking and cancelling appointments, ‘signposting’ patients to the appropriate service, phoning hospitals, other services and many other administrative duties. Previous experience in a GP or healthcare setting and with GP computer systems (currently EMIS and Docman) is desirable.Please do not apply for this role if you already hold the Business Administrator Level3 qualification/award (NVQ or Standard)

Main duties of the job

Apprenticeship entry requirements:Where a business administrator has not already achieved level 2 functional skills/equivalent English and Math, or equivalent, they must do so before taking the end point assessment. Please ensure you include all your qualifications on your application form – if not included you may not be shortlisted.During the apprenticeship training programme, you will work towards achieving the requirements of the personal specification. The training will be provided in house; all off the job training will be within working hours.The business administrator apprenticeship will generally take up to 21 months to complete, including end point assessment.https://www.instituteforapprenticeships.org/apprenticeship-standards/businessadministrator-v1-0

About us

Sandwell and West Birmingham NHS Trust (SWBT) is an integrated careorganisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.

Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises.As a result, the base of this role may change to MMUH from 2024 (or beyond). If this is applicable to your role, you will be informed during the recruitment process and continuing your application with this understanding.The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.

We have three newly emerging strategic objectives:

1. Our People – to cultivate and sustain happy, productive and engaged staff
2. Our Patients – to be good or outstanding in everything we do
3. Our Population – to work seamlessly with our partners to improve live