Employer description:

Manpower has been a global leader in recruitment workforce solutions for over 70 years. They have an exciting opportunity for an Apprentice to join their team working on behalf of their well known IT client based in Glasgow City Centre.

Overview:

Manpower offers a structured training program, underpinned by a strong coaching culture to accelerate your future career as well as a number of incentives and social events. Mental well-being is at the forefront of our work culture, and we incorporate employee well being in every aspect of our company including training a number of mental health first aiders that are available to anyone onsite.

Working to a hybrid mix of home and office working in Glasgow, you will be the point of contact for requests via inbound / outbound calls and inbox management.

If you have an outgoing personality and the confidence to conduct customer calls in a relaxed manner this could be your ideal role! 

Duties:

  • Drive a high level of quality support services across the aligned business
  • Updating Salesforce CRM system (sto manage pipeline, coverage, and accuracy
  • Organising demo units for customers and allocating stock accordingly
  • Perform detailed data entry in line with pre-defined processes
  • Managing incoming calls and emails
  • Creating and managing quotations based on customer requirement
  • Support the day-to-day operations of aligned Accounts and Account Managers
  • Drive and maintain strong relationships with internal and external customers

    • Desirable skills: 

  • Competent in MS Word, Excel, Outlook, PowerPoint
  • Strong communication skills
  • Good organisational skills
  • Problem-solving and analytical skills
  • Good team working skills

    • The ideal candidate will be confident, knowledge of MS packages and preferably a job using customer service experience.

    Salary:

    £18,500 per annum.