Employer description: 

London Systems is a managed IT service provider, based in Tower Hill, Central London. Despite our name, we support companies of all sizes across the UK and beyond. 

Overview:

We are now looking for an eager candidate to join us as an apprentice.

You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking – Azure Cloud Support Specialist – Level 3 Apprenticeship.

The primary duty of the Service Desk Analyst (Apprentice) is to be the first point of contact for all technical support related client enquiries, requests and incidents raised via telephone, email and web.

Salary:

£15,000 per annum. 

Main responsibilities:

  • Provide first level support through taking calls and responding to emails
  • Handle Incidents via the Incident Management Process
  • Handle Requests via the Request fulfilment process
  • Perform specified Administration tasks for Hosted customers
  • Diagnose and resolve software, hardware, network and server issues with the BigHand software range
  • Assist the Implementation team with BigHand software delivery, when necessary
  • Ensure own cases are handled and clients updated according to established SLAs and thresholds
  • Receive strong, positive customer feedback on a regular basis
  • Although the majority of the role will be office based, on-site visits may be required on occasion.

    • Desirable skills:

  • Study with a technical background
  • Is capable of hands on problem-solving, with the ability to generate ideas and solutions
  • Has good general knowledge of computer technologies, hardware and software
  • Keeps up to date with technology advancements, specifically with Microsoft desktop and server operating systems

    • Personal qualities:

  • Has strong communication skills
  • Has a proactive approach to finding solutions
  • Has a positive attitude to dealing with people, with strong listening and questioning skills
  • Has the ability to convey technical terms to a potentially non-technical audience
  • Well organised with a thorough approach
  • Is a good team player and well presented
  • Has a keen attention to detail
  • Is enthusiastic, energetic, open and helpful, with a can-do attitude

    • Entry requirements: 

    The entry requirements for this Azure Cloud Support Specialist programme are as follows: 

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject 
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above) 
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject 

    • You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. 

    If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

    Find out more here:

    Future prospects:

    90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.