Academic Services Business Administration Apprentice – Level 3The EAA Team2021-10-13T17:18:28+01:00
Academic Services Business Administration Apprentice – Level 3
The University of Buckingham
To deliver and maintain the administrative processes and systems in support of the Planning, Apprenticeship and Quality teams, as determined by the Assistant Registrar (Academic Compliance), in accordance with its academic mission and the University’s regulatory obligations and internal frameworks.
To deliver front-line administrative services, including day-to-day faculty and/or departmental enquiries, KPI monitoring, Individual Learner Record (ILR) monitoring, arranging meetings, data entry, maintenance of Academic Compliance calendars.
To support Faculty Quality Managers with generic administrative tasks including monitoring of change request submissions.
To support the marketing of Apprenticeships including social media posts and supporting the design of marketing materials under supervision.
To support the creation of the quarterly Apprenticeship newsletter for all Apprentices on programme with the University of Buckingham.
To undertake a process improvement project focused on improving process through innovation
To actively engage in the apprenticeship programme to ensure a positive outcome.
To undertake any additional duties required by the Faculty Registrar and/or other senior administrative staff commensurate with the scope and purpose of the role.
To use MS Office applications and bespoke databases.
To actively engage in the Level 3 Business and Administration apprenticeship programme, to ensure a positive outcome.
To undertake any additional duties, as required, commensurate with the scope and purpose of the role.
Skills & Experience
Enthusiasm and willingness to learn
A positive attitude and enthusiasm for learning about how a university supports its students and graduates.
A willingness to learn new skills and knowledge in order to perform the job responsibilities well, and to successfully complete the Level 3 Business and Administration Apprenticeship.
The ability to communicate information, both orally and in writing, taking into account what to communicate and how best to convey the information. Information will be generally routine in nature and may include explaining procedures and processes to others and signposting stakeholders to the most appropriate services for their needs.
The ability to work collaboratively and with sensitivity towards the roles and responsibilities of others in order to build strong working relationships.
The ability to organise work and prioritise tasks in order to meet deadlines and complete tasks efficiently.
The ability to use initiative and creativity to resolve standard problems which require a process of reasoning.
GCSE Grade A*-C / 9-4 or equivalent.
The University of Buckingham recognises that equality of opportunity and the recognition and promotion of diversity are integral to its academic and financial strengths. The following principles apply in respect of the University’s commitment to equality and diversity:
To provide and promote equality of opportunity in all areas of its work and activity
To recognise and develop the diversity of skills and talent within its current and potential community
To ensure that all University members and prospective members are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, trans status, socio-economic status or any other irrelevant distinction
To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation
To promote good relations between individuals from different groups.