To observe and gain knowledge and develop an understanding of the different vehicles models/makes, how we use stock numbers (U for used N for new ect)
To observe and gain knowledge of how after each vehicle has been delivered ‘split’ the pack to file, this will be great in giving someone the knowledge of all the different types of paperwork that is involved in a vehicle sale, getting used to seeing how order forms, profit sheets etc look that are used within stoneacre. Understanding of DVLA logbooks, creating new packs for used trade ins.
Looking at the sites stock list, housekeeping tasks, have all lines been completed, running reports to check for missing Criteria. Training
To attend all relevant training and academy courses as required.
Reports to: Line Manager / Mentor
•Training provided to start filling out ICT notes for sales to sign, they will learn how to look at VSB records & the info needed to
do an ICT – with the aim to eventually progress on to action them, invoicing off/accepting in on ADP Importing data onto the manufacture’s parts systems.
•Training provided to complete trade invoices from companies, we, will get them started in the process of creating a vehicle invoice, getting used to manoeuvring around a VSB record and what basic info is needed to raise a vehicle invoice
•Training provided to Updating spreadsheet/records with the order status of a new vehicle – To start of developing knowledge of the different manufacture systems used within the motor trade, finding specific orders that are in the pipeline at Factory to update the relevant team members of expected delivery dates to site
•Training provided to check used cars MOT expiry dates& outstanding recalls, learning company policy of MOT time requirement, pushing lines to workshop if needed & updating VSB record with this information
Key Competencies :
Communicates clearly and concisely, both orally and in writing, with customers, colleagues and suppliers of all levels. Actively listens to others views and requests. Obtains information and checks level of understanding through effective questioning techniques.
• Customer Focus
Able to interact with customers in a professional manner. Identifies and understands customer requirements, and how these can be met through the products and services that are offered through the dealer. Able to translate this into actions to deliver high levels of customer satisfaction.
• Analytical Ability
Gathers and records verbal and numerical data in a comprehensive and effective manner. Analyses information for completeness and accuracy. Identifies key data, omissions and issues, escalating where necessary.
• Effective Control
Approaches tasks and interactions with others in a systematic and structured manner. Supports the implementation and maintenance of proper controls and processes within the department or function. Uses systems efficiently and in accordance with policy. Takes appropriate action where there have been lapses in processes and escalates where necessary.
• Relationship Building
Develops productive and cooperative relationships with customers and colleagues, using rapport building techniques, empathy and effective interpersonal skills. Approaches sensitive situations with consideration for others and works to achieve constructive outcomes.
• Brand Alignment
Aligned to the Stoneacre brand values and demonstrates these in their behaviours and approach to people and tasks. Displays honesty and integrity in everything they do.
• GCSE ICT, Maths and English or equivalent.
• Computer literate, especially Microsoft Office / Excel.
• Will be enrolled on a Level 3 Business Administrator Standard
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