Job Title: Apprentice IT Analyst

Location: Remote with occasional visit to County Hall, Pegs Lane, Hertford, SG13 8DQ.

Working Week: 37 hours per week, Monday – Friday, shifts between 08:00 – 18:00

Salary: Up to £12,500 per annum plus benefits & 25 days annual leave

Apprenticeship Qualification: L3 Infrastructure Technician

Expected Apprenticeship Duration: 18 months minimum



Serco has a strong commitment to apprentices and training and as a successful Serco apprentice, you will be provided with unparalleled support throughout the duration of your programme. You will develop the skills you need for the job by working alongside your colleagues and getting hands on experience. Full training and support will be given for this role.


The IT Service Centre is our front line support for all customer service requests and IT Service Incidents raised by Hertfordshire County Council. As our Apprentice you’ll provide first point of contact service support via traditional service channels through chat, email and answering calls and queries from the wider business as a first line IT support and Incident management relating to IT related questions and issues.


As part of the apprenticeship scheme we’ll provide you with L3 Infrastructure Technician qualification and L2 Functional English and Maths training (all delivered on site at Serco). You’ll also have access to a treasure trove of development opportunities and enjoy the full training, support and encouragement of our super-friendly team.



About you


To be successful in this role you will need to be organised, able to plan and prioritise and be a real problem solver! So as well as excellent IT skills you’ll be someone who is thorough and organised in your working approach and be comfortable in dealing with multiple tasks at once.


The role requires a well-organised, self-motivated, confident individual with a methodical approach to problem solving and excellent customer service skills. Your ability to communicate effectively (both written and verbally) as well as being a committed team player is vital in keeping your internal customers happy. You will be proactive and motivated to learn with a can-do attitude and committed to Serco’s Values of Trust, Care, Innovation and Pride.


We use a variety of online tools and technology, so you’ll be happy working with MS Office applications and can easily turn your hand to online systems and tools. Lastly, you’ll need to have between an A* and E in Maths and English and have a strong interest in Information Technology.



Things to consider


  • It is essential that you are able to travel daily to County Hall to arrive on time for work.
  • You will be required to undergo security checks, which includes a check of criminal records.  You will also be required obtain SC security clearance.
  • You will also need to complete an on-line initial assessment as part of the recruitment process.  This will help us guide you to the most appropriate programme to meet your needs.



Why Serco?


Meaningful and vital work:  You’ll provide efficient IT support to the wider business ensuring they can continuously provide vital public services with the support of our systems and technology.


A world of opportunity: Our Apprenticeship Programmes encourage internal advancement and active support is given to all employees’ Continuous Professional Development.


Great people: You’ll find yourself working with a variety of highly motivated, supportive, and experienced colleagues, where no two days are the same.  




About Serco


At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 




Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


We’re a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team

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