The Role

Business Support provide high quality administrative support to all Essex County Council front-line services, so can offer experience in all aspects of customer service and administrative tasks during the course of the apprenticeship.

The Opportunity

Essex County Council is seeking a motivated and enthusiastic individual to join our team as an Apprentice within our Business Support function.

The role will be extremely rewarding if you have an interest in office administration, enjoy helping people and being part of a busy team in a challenging role and as an entry point, for someone considering a career in Administration, Local Government or Social Care. ECC highly values its apprentices and successful candidates will be encouraged to develop and in time progress within the organisation, with over 85% securing permanent roles during their apprenticeship.

For this position you will be studying towards a Business Administrator Level 3 qualification.


You will assist with the delivery of routine administrative tasks, dealing with day to day work including (but not limited to):

  • Inputting data from source documents into the relevant recording system, checking the accuracy, verifying and correcting data
  •  Responding to emails
  • Telephone calls
  •  Maintain your own diary and work pattern management
  •  Photocopying/ scanning
  •  Sending letters and dealing with incoming post
  •  Attend meetings with team colleagues and Managers, either in person or by video
  •  Working from home or in an office space
  •  Work alongside other administrative assistants and apprentices who will train you and support you through the day to day work
  •  Follow ECC policies and procedures for task completion and our expected standards of behaviours.
  • What our apprentices say…

    “I really enjoyed my apprenticeship with ECC, I loved that the majority of the apprenticeship is on the job learning and minimal classroom work. The opportunities for career development have been much wider than I originally thought, and the apprenticeship is such a great way to start your career and get your foot in the door with your local council/ government”

    “As an apprentice currently working within BS, I can confirm that it is a very rewarding role. I’m proud to be a part of this team and you will be too”

    The Experience You Will Bring:

  • It is essential for any applicant to meet the minimum criteria of Functional Skills Level 1 in both Maths and English (or equivalent), which is a Grade D/E or 2/3 to begin the Apprenticeship Standard.
  • Due to the Apprenticeship standard, you will need to attain a Level 2 Functional Skills in both Maths & English by the time of End Point Assessment (EPA) – if you do not already have these qualifications.
  •  Experience in a working environment is helpful, but not essential.
  •  A “can do” attitude is a must.
  •  Experience of working with IT systems including Microsoft Office and a willingness to learn new systems is important.
  •  Excellent communication skills are essential as well as an ability to build and establish relationships.
  •  A good phone manner is needed along with a friendly approach.
  •  You need to be well organised and reliable.
  • To read more about us please visit:

    Why Essex?

    What you should do next

    If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website.

    If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community here .

    Apply For This Job

    You can apply for this job externally via the button below.

    Apply for this job externally