We are a legal and professional services group, with over 580 professional advisers. We support more than 5,700 active clients, ranging from FTSE 100 companies to private individuals, in the UK and beyond.

We proudly won ‘UK Law Firm of the Year’ at The British Legal Awards 2019.

The Team

This is an exciting opportunity to join a dynamic and collaborative professional services marketing team. Over the last two years the team has doubled in size and now has over 30 marketing professionals within it across corporate communications, business development, and marketing communications. The team has played a central role in the delivery of a number of strategic projects including a business-wide rebrand, digital transformation project, CRM implementation and key account management launch. Going forward the team will be at the heart of projects, campaigns and marketing activities to help the business grow.

The Role

Reporting to the CRM Manager, the CRM Apprentice will be responsible for the day-to-day processing of updates, amends and data quality activities in relation to our selected CRM system, InterAction. Alongside their day-to-day role, the CRM Apprentice will study the Business Administrator apprenticeship and achieve a Level 3 qualification.

The role holder will process CRM tasks on behalf of the group and will need to operate in an efficient way so that internal stakeholders have a positive experience of engaging with the CRM Team.

The role holder will be responsible for maintenance procedures that will help achieve ‘best practice’ in data management and overseeing the regular data quality tasks for bounce backs, duplicates, DCM Inbox and manage folder dependencies.

The CRM Apprentice will support other members of the Marketing Team and internal clients (fee earners and secretarial support) in data processing activities.

Key Skills & Experience

The successful candidate will need to have at least five GCSE’s graded A* – C / 9 – 4, or equivalent. The successful candidate will also be able to demonstrate the following attributes:

  • Data savvy
  • Can-do attitude
  • An excellent eye for detail
  • Customer service orientated
  • Excellent organisational skills and ability to prioritise workload
  • Discretion and professionalism
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