Who are we?

Hyperoptic is the UK’s hyperfast broadband network. Founded in 2011 to shake up the UK broadband market, we’re leading the way in full fibre technology. Our top average wired speed (900Mbps on our hyperfast 1Gb product) is over 11x faster than the UK’s average broadband speed.

Ranked in The Sunday Times ‘Tech Track’ 100 fastest growing technology companies for the fourth year running, winners of ‘Best Superfast Broadband’ provider for six years in a row at the ISPA Awards, as well as ‘Best Customer Service’ and ‘Best Business ISP’ in 2019.

We are looking for a Culture & Engagement Apprentice who goes beyond the expected. We believe in working smarter, together, meaning we work collaboratively to find smart solutions that balance agility and excellence. This apprenticeship role will work within the Culture and Engagement team and will help with the rollout and implementation of companywide culture and engagement initiatives (across our UK and Serbia based teams). You will support the team in delivering an excellent level of customer service mainly working on tactical elements of the work associated with culture and engagement initiatives.

At the end of the Apprenticeship period, you will achieve a level 3 in Business Administration.

Our team stays focused by rising to the challenges of a fast-paced environment while remaining focused on what’s important. Our people passionately strive for excellence by paying attention to detail and working for continuous improvement. In short, we’re looking for a Culture & Engagement Apprentice who demonstrates our values. Does this sound like you?

What will you be doing?

  • Moments that matter (MTM)

    Supporting with the execution of MTM for all employees including but not limited to: new starter packs, tenure anniversaries, gifting for new parents, departure gifting.Partnering with the C&E Officer to support on initiatives alongside the Office Admin team such as new starter packs and gifting for new parents.Assisting with the planning and upkeep of MTM resources including calendar invite reminders, formatting of forms for consistency, partnering with the brand team to update certificates, maintaining distribution records, managing stock trackers, managing orders for gifts, partnering with the Office team for deliveries, conducting analysis of alternative gifting options and identifying areas within the employee lifecycle that can be optimised.Reviewing how we elevate and showcase MTM to ensure managers and employees are aware and actively participating in this initiative.

  • Recognition

    Partnering with the C&E Officer with the monthly consolidation of Hyperfives updating excel spreadsheets with forms data and reports, adding information for divisional breakdowns for line managers.Supporting with analysis of Hyperfives awarded to identify opportunities and measure uptake.Supporting with consolidation of bi-annual recognition for Hyperhero and Hyperteams.Driving awareness of recognition and participation across UK & Serbia.

  • Wellbeing

    Promoting programmes / initiatives and helping to build relevant content for Wellbeing Wednesday and tracking.Seeking wellbeing opportunities and conducting analysis of previous initiatives to evaluate success and plans for future initiatives.

  • Other tasks

    Liaising with Accounts team on SAP related queries – Sharing invoices with C&E Officer to process through SAP and translating.Managing spend for MTM initiatives.Promoting munch and learns across teams further to Yammer posts and OMM.Editing content for Hyperlearn including managing Munch and Learns channel upkeep.Employee Voice support as and when required – could include but not limited to; conducting spot checks to ensure we have all information from champions (i.e. photos), cross checking calendar invites/attendance of EV sessions.Supporting with employee experience related tasks to elevate overall experience.

  • What are we lo oking for?

  • Minimum 5 GCSEs including maths, English and IT
  • Good IT/MS Office skills
  • Strong written and oral communication skills
  • Great attention to detail and completes work to a high standard
  • Great team player with strong interpersonal skills
  • Excellent organisational skills and takes responsibility for completing tasks
  • We’re committed to providing equal opportunities to all applicants and employees – in fact this is at the heart of our company culture and values. We welcome applications from candidates with diverse backgrounds.

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