• Full Time
  • UK

What you’ll do

Job Role: Customer Service Apprenticeship

Location: Chester-le-Street Specsavers

Working hours: Full time to include Weekend working – 40 hours

Weekly: £172.00

Become an Apprentice in our store and you’ll have everything you need to truly realise your potential – from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all whilst earning a real wage.

At Specsavers, we’re always looking to the future – which is where people like you come in. We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management. This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.

Another way of learning:

Your on-the-job training will sit alongside structured learning that will lead to a nationally recognised qualification. At the end of your year as an apprentice, you’ll be a fully-fledged Level 2 Customer Service Practitioner .

Why choose an Apprenticeship?

  • Earn a salary – Paid Monthly
  • Gain valuable work experience in a full-time role
  • Receive comprehensive and structured training, supported by a qualified assessor
  • Deliver high-quality service in an innovative retail environment
  • Become part of a team working towards a common goal
  • Be entitled to paid holidays
  • And that’s just the start. With a highly respected and award-winning business behind you – one that invests in its people – there’s nothing to stop you getting on here. Who knows, you might even end up running your own store in years to come…

    Who is this Apprenticeship for?

  • Recent school/college leavers OR those looking for a new challenge
  • Individuals who have lived in the EU for 3 years or more, with the right to work in the UK
  • We’re looking for people who are passionate about providing great Customer Service and wanting to pursue a career in this area. It’s important that you are a great listener and communicator – as that’s what excellent service is all about. You’ll need to be enthusiastic, motivated and a team player with a real determination to make a difference both in your development and the business.

    It’s essential you haven’t worked in the Customer Service sector before, this is a new adventure, but you will need the organisation, commitment, motivation and enthusiasm to deliver the great customer service our Specsavers visitors love.

    What does the role involve?

  • Giving customers top-notch advice
  • Giving customers a warm welcome
  • Dealing with orders
  • Dealing with payments
  • Delivering high quality products and service
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