What you’ll do

Customer Service Apprenticeship – EALING BROADWAY HEARCARE


Become an Apprentice in our store and you’ll have everything you need to truly realise your potential – from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all whilst earning a real wage.

At Specsavers, we’re always looking to the future – which is where people like you come in. We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management. This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.

As part of our team, you’ll make sure every customer gets a great experience when they come into our store. You’ll be full trained in all aspects of this varied role, answering calls to store and putting them through to the appropriate department, calling out to book appointments, processing invoices, filing records and sending out letters and emails.

Another way of learning:

Your on-the-job training will sit alongside structured learning that will lead to a nationally recognised qualification. At the end of your year as an apprentice, you’ll be a fully-fledged Level 2 Customer Service Practitioner .

Why choose an Apprenticeship?

  • Earn a salary (c. £ 240.00 per week)
  • Gain valuable work experience in a full-time role
  • Receive comprehensive and structured training, supported by a qualified assessor
  • Deliver high-quality service in an innovative retail environment
  • Become part of a team working towards a common goal
  • Be entitled to paid holidays
  • And that’s just the start. With a highly respected and award-winning business behind you – one that invests in its people – there’s nothing to stop you getting on here. Who knows, you might even end up running your own store in years to come…

    Who is this Apprenticeship for?

  • Recent school/college leavers OR those looking for a new challenge
  • Individuals who have lived in the EU for 3 years or more, with the right to work in the UK
  • We’re looking for people who are passionate about providing great Customer Service and wanting to pursue a career in this area. It’s important that you are a great listener and communicator – as that’s what excellent service is all about. You’ll need to be enthusiastic, motivated and a team player with a real determination to make a difference both in your development and the business.

    It’s essential you haven’t worked in the Customer Service sector before, this is a new adventure, but you will need the organisation, commitment, motivation and enthusiasm to deliver the great customer service our Specsavers visitors love.

    What does the role involve?

  • Giving customers top-notch advice
  • Giving customers a warm welcome
  • Dealing with orders
  • Dealing with payments
  • Delivering high quality products and service
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