Headquartered in North London, our clients works across the globe in Africa, The U.S., The Far East and Europe, helping solve IT problems and providing expert support for their infrastructure.

As an IT Apprentice, you’ll be working closely with their First, Second and Third Line technicians as they support our existing and new customers’ IT requirements.

Key Duties

  • The timely and accurate logging of customer issues into the Call Management system, from both phone calls and incoming emails
  • Using the formal call logging system in place, and be responsible for the quality of the information recorded – to be able to produce clear descriptions relating to user problems that ensure timely and efficient solutions
  • Resolving the initial query to the best of your ability if you don’t need to escalate
  • Recognising when a call is urgent and escalate accordingly
  • Carrying out configuration and testing of new kit prior to install at customer site
  • The ability to work as part of a team, whilst remaining self-motivated in managing your own workload
  • The ability to demonstrate an excellent customer service focus when dealing with clients
  • About you

    To be an IT Apprentice you will need to be a tech enthusiast with 5 GCSEs (ideally A* – C, 4-9) including Maths and English.

    This 15-month Apprenticeship has a salary of £12,000 per year. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.

    Your training will include gaining internationally recognised Level 3 IT qualifications

    Skills required

  • Ability to work independently and maintain a high degree of self-motivation
  • Team work skills
  • Organisational skills
  • Good written and oral communication skills
  • High proficiency in English; both spoken and written
  • IT literate with skills in the use if Microsoft Office, in particular, Outlook, Word, Excel and recent versions of Windows. Skills in Office 365 as was as hardware building are definitely a bonus
  • Personal qualities

  • Adaptability and flexibility
  • Professionalism
  • Positive attitude and energy
  • Excellent attention to detail
  • Next steps

    After the apprenticeship

    Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher level apprenticeship programme. Just IT have already helped over 1000 people kick-start their tech and digital careers with an apprenticeship.

    Apply For This Job

    You can apply for this job externally via the button below.

    Apply for this job externally