Main responsibilities:

  • Provide superior service to customers.
  • Develop and maintain close working relationships and interaction with the company’s Management and Clients.
  • Regular communications with customers and ensure they are satisfied with IT service levels.
  • Assist the support team with daily activities.
  • Create and maintain documentation and diagrams of office infrastructure, underlying services and systems.
  • Troubleshot hardware issues
  • Installed / updated operating systems
  • Ability to perform well in team environments. 
  • Desired skills and personal qualities: 

  • Experience of, or a keen interest in IT and technology
  • Strong communication skills including excellent telephone manner
  • A desire to solve problems, with the determination to get to the root cause of a problem and implement a permanent fix
  • Experience of fixing technical issues hardware/desktop or software (for yourself, family and friends or as part of your computer studies).
  • Highly organised individual
  • Always remain flexible and enthusiastic 
  • Entry requirements: 

    You need to have 5 GCSE’s: 

  • Maths and English (or equivalents) at grades D or above 
  • 3x GCSE’s grade A-C in any other subject 
  • You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. 

    If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

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