Description

Employer description: 

No two businesses are the same and we understand that the technology supporting your business should reflect the specific needs of your Company. Here at Amshire we pride ourselves on having a reputation of delivering reliable IT Support Services to SMB’s in Cheshire, South Manchester and beyond.

Wedeliver  IT support   services  to our Clients, which gives them the opportunity to carry on doing what they know best. Running their business!

Providing our Customers with the highest level of service and satisfaction, by delivery the most efficient and cost-effective solution is our mission.

Highly Trained IT Support Engineers

Our TEAM of qualified Engineers have over 200 years combined experience. All are highly skilled and commit to keeping on top of developments within technology.

Amshire’s Engineers hold a multitude of industry recognised qualifications. As a Microsoft Silver Partner , we also actively encourage them to progress through the various Microsoft certification pathways.

Microsoft qualifications require hard work and determination with a demand of thorough knowledge of each topic.

Overview:

Your main duty will be to provide as an Apprentice Systems Engineer is to provide IT support to our Clients.

You’ll be a key part of maintaining those high standards.

Through our selected Apprenticeship training provider QA, you’ll receive the very best training available anywhere in the UK, with structured training and mentoring both from the training provider and through our own team.

The successful candidate will enrol onto QA’s ICT Level 3 Cloud Support Specialist Apprenticeship standard a 15-month qualification, which incorporates both on the job & classroom learning.

Main role and responsibilities:

In time, this role will become far reaching, as well as providing telephone and email queries we’ll work with you to develop skills in many areas:

  • First line technical support – helping to resolve PC, windows and peripherals problems and setting up new devices.
  • Supporting with customer queries and answering incoming phone calls and emails.
  • Working closely with a supportive team resolving issues.
  • Project work whilst working through the apprenticeship.
  • Helping set up new desktops and equipment.
  • Desired skills and qualities:

  • We can of course help you to develop your communication skills, but you’ll need to bring enthusiasm and character to the table.
  • You’ll need to have the attitude to learn and develop your skills.
  • A can-do attitude.
  • You’ll need to be open to learn.
  • Want to progress within the business and build a career.
  • Entry requirements:

    You need to have 5 GCSE’s:

  • Maths and English (or equivalents) at grades D or above
  • 3x GCSE’s grade A-C in any other subject
  • You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

    If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

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