To maintain a first class level of customer service ensuring that all user are treated efficiently and in an appropriate manner.
Maintain excellent communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation
To be a highly motivated team player with the skills and ability to manage changing priorities
To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications.
To assist all our users with any logged IT related incident when called upon.
Troubleshooting system and network problems and diagnosing and solving hardware or
software faults. Implement temporary or permanent fixes with the aim of restoring service to the user as soon as possible; escalating incidents where necessary.
Install, configure and maintain new and existing IT equipment in accordance with the standard build.
Setting up new users’ accounts and profiles and dealing with password issues;
Perform recurring tests and checks including the daily IT service checks to ensure IT proactively monitor and maintain the general health of the architecture.
HRJob DescriptionsITIT Technician (Apprentice) – v1.0 05.11.19
Maintain and resolve incidents with photocopiers and printers
Prioritise and manage the open helpdesk cases and assist all our users with any logged IT related incident when called upon
Obtain quotes for both hardware and software as requested and assist with procurement
Support the roll-out of new software releases and applications
Required to assist with IT projects initiated by the line manager
Basic understanding of TCP/IP networking technology
Knowledge of computer hardware including: desktop PCs, laptops and mobile devices
Experience of installing, and using one or more computer operating systems such as Microsoft Windows
Basic knowledge of routers, firewalls, switches, wireless and other networking technologies
The computing world evolves very quickly so it is important that candidates keep IT knowledge up to date
The ability to communicate effectively
Great analytical thinking
You need to have 5 GCSE’s:
Maths and English (or equivalents) at grades D or above
3x GCSE’s grade A-C in any other subject
You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.