Main responsibilities:

  • To maintain a first class level of customer service ensuring that all user are treated efficiently and in an appropriate manner.
  • Maintain excellent communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation
  • To be a highly motivated team player with the skills and ability to manage changing priorities
  • To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications. 
  • To assist all our users with any logged IT related incident when called upon. 
  • Troubleshooting system and network problems and diagnosing and solving hardware or 
    software faults. Implement temporary or permanent fixes with the aim of restoring service to the user as soon as possible; escalating incidents where necessary. 
  • Install, configure and maintain new and existing IT equipment in accordance with the standard build.
  • Setting up new users’ accounts and profiles and dealing with password issues;
  • Perform recurring tests and checks including the daily IT service checks to ensure IT proactively monitor and maintain the general health of the architecture. 
  • HRJob DescriptionsITIT Technician (Apprentice) – v1.0 05.11.19

  • Maintain and resolve incidents with photocopiers and printers 
  • Prioritise and manage the open helpdesk cases and assist all our users with any logged IT related incident when called upon 
  • Obtain quotes for both hardware and software as requested and assist with procurement 
  • Support the roll-out of new software releases and applications
  • Required to assist with IT projects initiated by the line manager 
  • Desirable skills:

  • Basic understanding of TCP/IP networking technology
  • Knowledge of computer hardware including: desktop PCs, laptops and mobile devices
  • Experience of installing, and using one or more computer operating systems such as Microsoft Windows
  • Basic knowledge of routers, firewalls, switches, wireless and other networking technologies 
  • The computing world evolves very quickly so it is important that candidates keep IT knowledge up to date 
  • Personal qualities:

  • Customer focused
  • The ability to communicate effectively
  • Team player
  • Great analytical thinking
  • Entry requirements:

    You need to have 5 GCSE’s:

  • Maths and English (or equivalents) at grades D or above
  • 3x GCSE’s grade A-C in any other subject
  • You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

    If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

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