Employer description: 

Orbital 10 is an IT services group of companies which consists of Tantra ltd based in Bristol & PC Logix based in Hereford. Specialists in Apple Products, Microsoft Office 365 and cloud hosting, providing complete IT services for all sizes of organisations, throughout the UK. 

Overall purpose of the job: 

The Junior Technician (Apprentice) based at our Bristol location, will assist the IT Senior Technician with providing 1st and 2nd line support and the repair, installation and maintenance of computer equipment and associated software for our clients. 

Duties and responsibilities: 

  • Troubleshoot desktop and server problems reported by customers andor monitoring systems.
  • DesktopLaptopServer support.
  • Apple Mac, Mac book & Apple network products
  • Windows Server and Windows 10.
  • Networking (LANWANWLANVLAN).
  • Firewalls, Access Points, and network switches.
  • Various customer related software.
  • Provide solutions to incident and problems (and escalating internally to senior engineers when needed).
  • Contribute to internal policies, procedures, and processes.
  • Prioritising and managing several open support requests at once.
  • Keeping accurate records and documentation up to date when required.
  • Detailing notes and customers in a clear and concise manner.
  • Provide resolution to customer issues and requirements instore, via telephone, email, and remote access.
  • Managing their own allocated tasks via the company ticketing system
  • Manage their own time and priorities
  • Work to agreed SLA’s 
  • The requirements listed below are considered to either be essential to successfully undertake the duties and responsibilities of the post or are considered highly desirable. 

    Desired experience, skills and qualities: 

  • Good customer service skills
  • Passion and understanding of the IT and Technology landscape
  • Fast learner with the ability to work on their own as well as part of a team
  • Good communication and people skills
  • Good time management
  • Proven ability to work under pressure 
  • Entry requirements: 

    You need to have 5 GCSE’s: 

  • Maths and English (or equivalents) at grades C or above 
  • 3x GCSE’s grade A-C in any other subject 
  • You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. 

    If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

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