Debt Adviser

Helping customers manage their debts through relevant and appropriate advice or support

Overview

Approved for delivery on the 02/04/2020, the debt adviser, Advanced apprenticeship standard provides a level 3, upon completion. This apprenticeship will typically take 18 months to complete, not including the End-Point Assessment Period.

What the course covers

The purpose of this apprenticeship standard is to build skills and knowledge to assess a customer’s full circumstances and provide suitable advice for debt management. The information gathered by a debt advisor is confidential and sensitive, and so advice must be delivered in line with the Finance Conduct Authority rules, guidance and principles.

Typical duties include making relevant enquiries to understand a customer’s circumstances, difficulties and future aspirations. A debt advisor will then assess the customer’s income, expenditure, family needs, and any vulnerabilities such as ill-health or disabilities to create a personalised budget for the customer. Advice must be delivered in a sensitive and non-judgemental way.

Employers in the debt advice sector range from local authorities and charities through to private commercial organisations, and tend to be office-based. You will manage your own workload, which includes balancing customer interactions and research with keeping accurate and compliant records at all times. You may spend time liaising with creditors, government agents or other stakeholders to achieve the best possible outcome for the customer, or organise additional support mechanisms.

 

Careers and jobs associated

  • Finance solutions advisor
  • Personal finance manager
  • Debt solutions advisor
  • Creditor liaison officer

If you would like to find out more about this apprenticeship standard, including possible duties of the role, skills and assessment method visit the Institute for Apprenticeships.

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