Hospitality Supervisor

This Advanced hospitality supervisor apprenticeship standard will provide you with a level 3, qualification. This apprenticeship standard was approved on the 07/09/2016 and typically takes 12 months to complete. However, it is important to note that the duration of the apprenticeship standard stated does not include the End-Point Assessment period.

As a Hospitality supervisor, you will provide vital support to teams working within the hospitality sector. Hospitality supervisors work across a range of businesses, including bars, restaurants, cafés, conference centres, and hotels. You will often work under pressure to deliver excellent customer service and motivate the team to excel in their roles.

This apprenticeship standard will focus on developing apprentices’ skills in leadership and management. This includes learning how to motivate the team, develop an individual’s capabilities, identify the strengths and weaknesses of your team members and professionally handle poor behaviour or performance. You will also develop an understanding of the importance of customer satisfaction, including the target market and the needs of your clients. Completion of this apprenticeship standard can act as the stepping stone to progressing into a managerial hospitality position.

Alongside developing core knowledge and skills, apprentices will specialise in one of the following operational areas in line with their employer type:

• Food and beverage supervisor
• Bar supervisor
• Housekeeping supervisor
• Concierge supervisor
• Front office supervisor
• Events supervisor
• Hospitality outlet supervisor

• Food and beverage supervisor
• Bar supervisor
• Housekeeping supervisor
• Concierge supervisor
• Front office supervisor
• Events supervisor
• Hospitality outlet supervisor.

Visit the hospitality supervisor apprenticeship standard, on the Institute for Apprenticeships site, to find further information on skills and knowledge learnt, assessment methods and more.