Working within a hospitality business to provide high-quality customer service
Overview
Approved for delivery on the 27/04/2016, the hospitality team member, Intermediate apprenticeship standard provides a level 2, upon completion. This apprenticeship will typically take 12 months to complete, not including the End-Point Assessment Period.
What the course covers
The role of a Hospitality team member is highly varied and dependent on the type of business where you are employed. Hospitality team members work across a range of businesses, including bars, restaurants, cafés, conference centres, and hotels. You may specialise in a particular area within the company, for example, food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, and reservations.
The most important part of this occupation, which will be emphasised throughout the apprenticeship standard, is to provide high-quality service and experience to customers and clients. This includes recognising customer needs, knowing how to match them to the products and services of the business, and working as part of a team to ensure that every customer feels welcomed and looked after.
This apprenticeship will help you to develop specialist knowledge and skills relevant to the hospitality industry. This includes an appreciation of hospitality behaviours such as personal conduct, being adaptable, using initiative and communicating with a diverse range of people.
Careers and jobs associated
- Caterer
- bartender
- waiter
If you would like to find out more about this apprenticeship standard, including possible duties of the role, skills and assessment method visit the Institute for Apprenticeships.
