Delivering front-line transport customer services onboard or in stations.
Overview
The passenger transport onboard and station team member was approved for delivery on 23/11/2017. This Intermediate apprenticeship standard awards you with a level 2, qualification when completed. The usual duration of this apprenticeship is 12 months, but this does not include the End-Point Assessment Period.
What the course covers
This role is positioned within the public transport sector, and it supports the millions of people using busses, trams and coaches for work and leisure across the UK every day. Throughout the apprenticeship, you will develop the critical skills, knowledge and behaviour to play a successful role in the high quality, accessible and safe running of a transport system. This is predominantly a customer services role, working either onboard the transport itself, or within the station. Apprentices must be friendly and approachable as you will be the first point of contact for any customer issues related to your particular method of transport.
Your primary duty as a passenger transport team member will be to protect the safety of yourself, the customers, passengers and other transport staff. To ensure this safety, you must have an excellent knowledge of the transport operations, including its targets and obligations, the relevant infrastructure and its assets. Some of your day to day responsibilities may include ensuring people board the correct service, ensuring those services are appropriately dispatched, and that the customers have the best possible experience during their journey.
Careers and jobs associated
- Ticket office worker
- Gateline Assistant
- Information provider
- On-board service
- Passenger assistance
If you would like to find out more about the passenger transport onboard and station team member apprenticeship standard, skills, learnt, assessment methods and duties of the role, visit the Institute for Apprenticeships.
