Job overview

*Previous Applicants need not apply*

The post holder will provide a high quality reception service to patients attending outpatient clinics as well as maintaining an effective appointments system. Main duties will be to greet patients and arrange their further appointments as instructed by the clinical staff. You will be dealing with a wide range of enquires on a face to face basis as week as over the telephone and you will obtain and update patient information using the main hospital computer system (CaMIS)

Main duties of the job

Our ideal candidate will need excellent customer care skills to deal with all people in a pleasant, polite and effective manner. Computer skills are required and you should have a good standard of numeracy and literacy. You must be able to think through problems using your own initiative. Commitment to work as part of a departmental team is very important. The workload is busy and physical and you will be expected to work with speed and of course accuracy at all times.

Please note this post may close at sufficient applicants.

Working for our organisation

Leadership and Improvement Training

South Tees Hospitals NHS Foundation Trust offers Novice leadership and improvement training to all new staff to the Trust.

Please note this post will close at sufficient applicants.

Detailed job description and main responsibilities

Details of the full job description and person specification are available to view when you click to apply for the vacancy and click on the about this job link and the documents will be attached at the bottom of the screen.

Person specification

Qualifications

Essential criteria

  • GCSE in Maths and English or Functional Skills (level 2) equivalent experience

    • Knowledge and Skills

    Essential criteria

  • Excellent communication and interpersonal skills
  • Understanding of clerical processes

    • The Trust encourages and supports all applicants to be fully vaccinated against both COVID19 and influenza.

    Please be aware, there are occasions where some vacancies may close prior to the closing date advertised. This will only happen where sufficient applications are received AND will be made evident on the job advert.

    Please note if you are successfully shortlisted, we will contact you via the email address that you have applied from so please ensure you check your emails regularly.

    Existing employees of South Tees NHS Foundation Trust currently on the Redeployment Register, who meet the essential criteria for this post, will be shortlisted and interviewed prior to all other applicants.