Job summary
An opportunity has arisen to grow our own staff via Apprenticeship programmes within the Birmingham Community Healthcare NHS Foundation Trust.
The successful candidate will be required to provide administrative service to support the smooth and efficient running; working in a supervised and supportive environment. You will need to be able to communicate effectively and courteously with a range of internal/external roles. You will work as part of a team alongside other administrative colleagues contributing to the efficient and effective running of all processes and office systems.
Main duties of the job
This post is intended to provide general administrative assistance to the Department. The role consists of a number of core activities; answering telephones, copy typing letters, reports, filing, ordering of supplies, making appointments and photocopying. There will also be opportunities for developing administrative/IT skills.
To work as part of an administrative team, sharing the responsibility for the office workload. To provide a comprehensive clerical and secretarial service to the therapy staff and to act in a professional manner, promoting the organisation and department. You will also have further opportunities to develop your office administration skills.
About us
IMPORTANT
- Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process
- Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address
All employees have a responsibility to participate in regular appraisal with their manager and to identify performance standards of the post. As part of the appraisal process every employee is responsible for participating in identifying their own training and development needs.
Job description
Job responsibilities
-
- Provide and efficient and effective administrative service as required by the locality Early Intervention Community Team.
- To deal with enquiries via telephone and face to face, communicate information effectively, taking good quality information and ensuring messages are passed on clearly and within timescales set. The post-holder will be required to use their initiative, taking messages as appropriate whilst adhering to the Data Protection Act.
- To make arrangements for meetings if required including the distribution of agendas and minutes, booking venues and catering.
- Maintain effective system for the filing, retrieval and archiving of documents and correspondence.
- Maintain records systems within the Early Intervention Community Team function, including the maintenance, filing and archiving of patient notes.
- Maintain ESR/Health Roster for the Team Leaders staff.
Job description
Job responsibilities
-
- Provide and efficient and effective administrative service as required by the locality Early Intervention Community Team.
- To deal with enquiries via telephone and face to face, communicate information effectively, taking good quality information and ensuring messages are passed on clearly and within timescales set. The post-holder will be required to use their initiative, taking messages as appropriate whilst adhering to the Data Protection Act.
- To make arrangements for meetings if required including the distribution of agendas and minutes, booking venues and catering.
- Maintain effective system for the filing, retrieval and archiving of documents and correspondence.
- Maintain records systems within the Early Intervention Community Team function, including the maintenance, filing and archiving of patient notes.
- Maintain ESR/Health Roster for the Team Leaders staff.
Person Specification
Qualifications
Essential
- Mathematics and English GCSE or equivalent grade C or equivalent
Experience
Essential
- Able to work to deadlines.
- Experience of Microsoft, word, excel and outlook.
- Experience of filing systems.
- Experience of diary management.
- Clerical/administrative experience.
Desirable
- Relevant experience working within the NHS.
- Experience of the Electronic Staff Record (ESR)
- Knowledge of Community RIO system.
Skills
Essential
- Able to prioritize workload and use own initiative.
- Common sense.
- Good Interpersonal skills
- Excellent telephone communications skills.
- Ability to deal sensitively and appropriately with service users.
- Understanding and commitment to equal opportunities.
Person Specification
Qualifications
Essential
- Mathematics and English GCSE or equivalent grade C or equivalent
Experience
Essential
- Able to work to deadlines.
- Experience of Microsoft, word, excel and outlook.
- Experience of filing systems.
- Experience of diary management.
- Clerical/administrative experience.
Desirable
- Relevant experience working within the NHS.
- Experience of the Electronic Staff Record (ESR)
- Knowledge of Community RIO system.
Skills
Essential
- Able to prioritize workload and use own initiative.
- Common sense.
- Good Interpersonal skills
- Excellent telephone communications skills.
- Ability to deal sensitively and appropriately with service users.
- Understanding and commitment to equal opportunities.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
